1. Who we are
Unique Auto Lab ("we", "us", "our") is an automotive upholstery shop that also does ceramic coatings, paint protection film, spray-on PeelClear film and sticky button repair, at 2684 Horseshoe Dr S, Naples, FL 34104. This site is operated by Squadra Storico, LLC. This policy explains what we collect through uniqueautolab.com (the "site"), why, who handles it, how long we keep it and the choices you have.
Questions about it can go to sales@uniqueautolab.com or (239) 399-9000.
2. The short version
In plain terms:
- We collect what you type into the project request form, and the basic technical records any website host keeps.
- We use it to answer you and do the work you ask about. We do not sell it and we do not use it for advertising.
- The site sets no advertising or tracking cookies. When you send a project request, we include a broad source label, such as unpaid search or referral, to understand how inquiries reach us. We do not save visitor identifiers. The Google Map loads only after you accept cookies.
- You can ask us to show, correct or delete your information, or to stop texting you, at any time.
3. What we collect
We collect only what you choose to send us and the basic technical details any website receives.
- When you send a project request: your first and last name, email address, phone number, the vehicle you tell us about, the services you check, your message, whether you checked the consent box, the address of the page you sent it from, and the time it was sent. If available, we also include a broad source label, the recognized search or AI provider, the first page opened during the current tab visit, and whether that landing address contained a paid-ad marker. We do not include referrer addresses or campaign values in these additional source fields. Missing sources remain unknown.
- When you call, text or email us: whatever you include, handled by your own phone or email service and ours.
- When you visit: technical details that the site's hosting provider records to deliver and protect the pages, such as your IP address, browser and device type, the pages requested, the time of the visit and error reports if a page fails.
- Your cookie choice: a small record in your own browser that says whether you accepted or declined (see Cookies and local storage below). It stays on your device; we do not receive it.
4. Why we use it
We use your information to:
- reply to your request and talk with you about your car, by phone, text message or email, as you agreed in the form;
- prepare estimates, schedule work, arrange parts that are shipped to us, and keep records of the work we do for you;
- keep the site working and secure, stop spam and abuse, and fix problems with it;
- understand which broad sources bring genuine project inquiries, without identifying visitors who do not submit a request;
- meet legal, tax and accounting duties, and protect our rights if there is a dispute.
6. Text messages and calls
If you check the consent box on the form, you agree that Unique Auto Lab may contact you about your request and your project by phone call, text message (SMS) and email, at the number and address you give us. These messages are about your inquiry, estimates, scheduling and the status of your work. We do not send marketing texts unless you separately ask for them.
Message and data rates may apply. Message frequency varies with your project. Reply STOP to any text to stop receiving texts (you may also reply QUIT, END, CANCEL or UNSUBSCRIBE), and reply HELP for help, or contact us at the details below. After you reply STOP we send one last message to confirm, and then no more texts. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of buying any service, and you can withdraw it at any time.
We do not sell, rent or share mobile phone numbers or text messaging consent with third parties or affiliates for their own marketing.
7. Who handles your information
We do not sell your personal information, and we do not share it for advertising across other sites. Others handle it for us only as needed, under their own terms:
- Chleb AI (go.chlebreps.com), the service that carries the project request form from the site to our email inbox. It receives the form details and the source labels described above, and may keep technical records under its own policy;
- our email provider and our phone and text message providers, so your request reaches us and we can reply;
- the site's hosting provider (currently Lovable and the infrastructure it runs on), which serves the pages and keeps the technical records described above;
- Google, only if you accept cookies and choose to show the map (see above), and for the public Google reviews that appear on the site, which our server reads from Google; your browser does not contact Google for those;
- shipping carriers, suppliers or installers when your project needs them, limited to what they need to do their part;
- authorities or advisers when the law requires it or to protect our rights, property or safety, or yours.
8. The project request form
Sending the form is something you ask for, so it works whether you accepted or declined cookies. When you send it, your browser posts your form details and any available source labels to Chleb AI, which emails them to us. The details travel in the body of the request, never in the address of a page. The form has a hidden field and a short timer that help us tell people from spam programs; they collect nothing about you.
Please do not put payment card numbers, government ID numbers or other sensitive information in the form or the message box.
9. Reviews shown on the site
The reviews on the site are public Google reviews of the shop. They appear with the name the reviewer chose on Google. If you wrote one and want it left off this site, tell us and we will remove it here; it stays on Google until you or Google remove it there.
10. How long we keep it
We keep project requests and the records of work we do for as long as we need them to serve you, answer questions about past work and meet legal, tax and warranty duties, and then delete them. Server records kept by the hosting provider are held for the period the provider sets. You can ask us to delete your information sooner, unless we must keep it by law.
11. Your rights and choices
You can ask us at any time to:
- tell you what personal information we hold about you and give you a copy;
- correct it or delete it;
- stop contacting you by text, call or email (for texts, reply STOP);
- stop using your information for anything beyond answering you and doing the work.
12. Florida and other state privacy laws
Florida's Digital Bill of Rights (Fla. Stat. 501.701 and following) applies to very large businesses, and we are not one. We still honor the same kinds of requests from anyone: to know, correct or delete what we hold, and to opt out of sale or targeted advertising. We do neither, because we do not sell personal information and do not share it for cross-context behavioral advertising.
If you live in California or another state with its own privacy law, the same applies: send us a request and we will treat it as one under that law where it covers us. We will not treat you worse for making a request.
To make a request, email sales@uniqueautolab.com or call (239) 399-9000. We may ask a question or two to confirm it is you before we act. We aim to answer within 45 days. If you disagree with our answer, tell us, and you may also contact the Florida Attorney General's office or your own state's regulator.
13. Do Not Track and Global Privacy Control
The site does not track you across other sites or sell information for advertising. If your browser sends Do Not Track or Global Privacy Control, we omit the optional inquiry source labels. We do not load the map for anyone who has not accepted cookies, whatever their browser signal says.
14. Security
We take reasonable steps to protect your information. The site is served over an encrypted connection, only loads scripts and styles from its own files, may not be shown inside other sites' frames, and limits what the form can send and where. No method of sending or storing data is completely secure, so we cannot promise absolute security. If we learn of a breach that affects your information, we will tell you as the law requires.
15. Children
The site is meant for adults arranging work on their vehicles. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
16. Links to other sites
The site links to other services such as maps and social media (Instagram and Facebook), and to the site of its builder, Chleb AI. Their own privacy policies apply when you use them, and a plain link does not send them anything until you follow it.
17. Where your information goes
We are in the United States, and so are the providers named above or their servers. If you use the site from another country, your information is handled in the United States.
18. Changes to this policy
We may update this policy. The date at the top shows the latest version, and changes apply from that date. If a change adds a new outside service or a new use of your information, we will ask for your choice again before it takes effect.
19. Contact us
Unique Auto Lab, 2684 Horseshoe Dr S, Naples, FL 34104. Email sales@uniqueautolab.com, phone (239) 399-9000.